Refund Policy
At Right Retailer, we prioritize customer satisfaction and strive to provide high-quality products and services. Please review our refund policy below, which outlines the procedures and conditions under which refunds and exchanges are processed.
Refund Eligibility:
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Tangible Goods: Refunds are applicable only if the return meets the conditions mentioned in our return policy. The goods must be in their original, unopened, and unused condition and returned within the 3-day return window.
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Digital Goods: Generally, digital goods are non-refundable due to their intangible nature. However, exceptions may be made under certain circumstances, such as if the customer experiences technical difficulties or receives incorrect files.
Refund Process:
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Initiate a Refund Request: To begin the refund process, contact our Customer Service Team.
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Inspection: Upon receiving the returned item, it will be inspected to ensure it meets the return criteria. For digital goods, our team will review the issues raised by the customer.
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Notification: Post-inspection, customers will be notified via email about the approval or rejection of the refund request. If approved, the refund process will be initiated immediately.
Refund Amount:
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Tangible Goods: The refund will be the total purchase price paid by the customer minus any shipping charges.
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Digital Goods: If approved, the refund amount will be equal to the total purchase price paid by the customer.
Mode of Refund:
Refunds will be processed to the original method of payment. If this is not possible, alternate arrangements will be made.
Refund Timeline:
Once the refund has been approved, please allow up to 7 days for the refund amount to reflect in your account. The exact timeline may vary depending on your bank's processing time.
Exchanges:
Exchanges are subject to product availability. If you wish to exchange an item, please contact our Customer Service Team, and they will guide you through the exchange process.
Cancellations:
We endeavor to process and ship orders promptly; therefore, cancellations are generally not possible once the order has been confirmed. However, please reach out to our Customer Service Team immediately if you need to discuss a cancellation, and we will assist you to the best of our ability.